Have you decided to put an ERP system in place but feel overwhelmed by the decisions ahead? Selecting the right ERP software may seem like the biggest challenge. But have you considered the importance of choosing the right ERP partner?
Even the best ERP system can become a costly headache without the right partner. Picking the right ERP tool does matter. But if you’re looking at top-tier solutions—like Acumatica, Microsoft, Oracle, or SAP—you will have the same hammer and nails as everyone else.
Your success depends on how well you use your ERP tool. Even the best ERP system can become a costly headache without the right partner. This article highlights why your partner matters as much as your ERP platform. You’ll learn how to identify a partner who ensures smooth implementation, optimal configuration, and ongoing support tailored to your business.
Two decisions you need to make in the ERP implementation process
When you decide to bring an ERP platform into your business, you face two big decisions:
- Which ERP software is the best fit for your business?
- Who can help you implement and support it most effectively?
Most companies focus on the first question—ERP software—leaving partner selection as more of a side note. 
Your company’s success in implementing and using an ERP system relies on having the right partner. Your partner impacts the value you get from your software. Choose wisely. If you pick the wrong partner, even the best software will feel like a disaster.
ERP software levels the playing field; Your ERP partner provides a competitive advantage
ERP software leaders have spent years and millions of dollars refining their platforms. Their tools are some of the best available.
But here’s the thing: They all do the same essential things.
They may look different, but they have the same core functionality. They all manage inventory, support accounting, streamline workflows, and integrate with other tools.
What does an ERP partner do, and how do you choose the right one?
An ERP partner is more than a vendor. They’re your implementation guide, strategic advisor, and support team.
Businesses of all sizes benefit from an ERP partner to help them:
- Select the right ERP platform.
- Implement the system and configure it to support business needs.
- Integrate other tools and platforms so everything works together.
- Support post-launch success with ongoing help and training.
ERP partners are authorized to sell, deploy, and support specific ERP solutions. Depending on their level with the software provider, they may have certified partnership levels and specially trained ERP experts on their team. They will have experience with dozens, if not hundreds, of successful ERP implementations.
Think of an ERP partner as the difference between renting a car and hiring a chauffeur. One just gives you the keys. The other makes sure you reach your destination.
The risks of choosing the wrong ERP partner
Even the best ERP software can fail without the correct implementation and support.
Here’s what can happen when you don’t have the right partner:
- Misconfigured software: Your system doesn’t match your workflows, leading to wasted time and frustration.
- Data loss: Poor planning can result in the loss of critical business data.
- Missed deadlines: Delays in implementation create confusion and financial strain.
- Poor user adoption: No one benefits if your team doesn’t know how to use the system.
A skilled partner prevents these issues, ensuring your ERP aligns with your business from day one.
Green flags to look for in choosing an ERP partner
No matter how big or small your company is, a strong ERP partner brings things to the table that you can’t get elsewhere. Working with a team that understands your business and goals helps you build an efficient, personalized ERP system.
A good ERP partner has:
- Strategic insight into adopting and implementing ERP technology
- In-depth product knowledge of your specific ERP system
- Working knowledge of your industry and how you do business
- Expertise in designing process automation across functions
- Integration expertise with other systems and data sources across your technology ecosystem
- Shared accountability in identifying and solving challenges to ensure your project's success
Your ERP system underpins your company’s operations. The right design and configuration are essential. If those aren’t correct, you risk the loss of data, an overspent budget, and past-due deployment. Your ERP partner is essential in achieving an optimized tool for your business.
Questions to ask every potential ERP partner
Use these key considerations to put your partner selection on the right path.
How does the ERP partner charge for ERP software and services?
Billing and licensing models used in the ERP industry include fixed fee, time and materials, and subscription. Knowing the differences helps you understand the impact on your business and budget.
What ERP implementation method do they use?
ERP software implementation primarily uses one of two methods:
1. Waterfall
This traditional approach uses a sequential workflow to implement software. It’s been in use since the 1970s and requires that each of the five stages (requirements, design, implementation, verification, and maintenance) be completed before moving on to the next. This model has some advantages—you can see the benefits listed here—but flexibility, speed, and collaboration aren’t one of them.
2. Agile
This method uses adaptable phases that align with modern software development. Collaboration and communication are key throughout the development process. The goal is to keep the project moving forward, with problems solved as they are identified. This method works best for companies that are comfortable being involved in the incremental delivery of their ERP project.
If you know exactly what you need from your ERP, the Waterfall Method might be a good fit.
You’ll be happier with a partner that uses the Agile Methodology if you want to be involved throughout the configuration and design process.
What timelines and guarantees does your partner offer for your ERP project?
The answer to this question impacts what you can (or can’t expect) for your total investment of money and resources during your ERP purchase and implementation.
ERP project billing usually uses one of four primary methods: fixed fee, time and materials, cost plus, and subscription. There are pros and cons for each method.
If protecting your budget is a top consideration, look for a partner who offers upfront pricing and lives by it. You want a partner who doesn’t gain anything by dragging your project out.
Remember, a quote or an estimate doesn’t provide cost or timeline certainty. Those are only guaranteed through a purchase or subscription agreement.
Once your ERP platform is live, will your partner still be helpful?
Modern cloud ERP solutions continually evolve. The ongoing improvements in performance, capabilities, and security are key benefits of cloud-native solutions.
Always-current ERP software needs continual installation and management of updates, upgrades, and integrations. Does your partner provide support, or will you need to work directly with the software developer? What extra costs are involved?
What ERP software support is available, included, or priced separately?
Your ERP partner may offer support using their in-house team, an offshore or third-party provider, or through the software developer.
You’ll also want to know how your partner charges for ERP support. These are the most common options:
- Prepaid bulk hours (usually packaged by tiers or support levels)
- Per-incident or per-hour billing
- Subscription bundling as part of your overall monthly fee
In all cases, you’ll want to know exactly what’s covered. Some ERP partners may include personalization projects and training. Others might charge separately for those items.
For prepaid and per-incident billing, ask how your hours are calculated. Do they charge a minimum time amount, even for incidental requests? That can add up quickly.
If you have a prepaid plan, what happens if your needs extend beyond your service level? Consider whether additional costs could keep your company from fully adopting or updating your system because of budget overrun concerns.
What level of expertise does your partner have in your industry?
If you select a widely recognized ERP platform, functionality aligned with your industry is likely available. A best-of-breed software platform is also more likely to have a wide variety of partners, including those experienced in your industry.
Note: Selecting a niche ERP software platform with deeper specialization can mean:
● Limited partner choices
● Difficulties sourcing specialized implementation and support
Reseller partners are skilled and experienced in supporting their authorized software. In that sense, any partner can help you implement the ERP platform.
A partner with expertise in your industry can make for smoother collaboration and speedier personalization. If this is an important consideration, look for a partner who highlights their experience in your industry. Case studies, testimonials, and references can help you understand the depth and level of their expertise.
The importance of choosing your platform and your partner
Focusing only on the software features of an ERP system can mean you’re missing the bigger picture. Most ERP software does the same core things.
Choosing the wrong partner can lead to chasing deadlines, spending more than expected, and dissatisfaction after your software goes live.
Choosing the right ERP partner determines whether your ERP system becomes a business driver or just another underutilized software tool. The right partner keeps your implementation on track, on budget, and fully supported long after your go-live date.
If you’re ready to see what it’s like to have an ERP partner invested in your success, it’s time to meet Stellar One.