If you’ve ever shopped for anything, you’ve seen price guarantees. But now you’re considering an ERP solution. Are you wondering how a price guarantee applies to ERP software? Are you unsure if it’s a good way to protect your budget, or does it mean you’ll get price-gouged later?
Before Stellar One, our team spent years selling and supporting other ERP solutions. We’ve negotiated hundreds of pricing contracts for customers who signed up with a quoted price for a set amount of time and then had that term expire with expensive outcomes.
After you read this article, you’ll have answers to the most common questions we get about our 5-Year Price Lock.
1. What does a price lock mean for me?
Just like it sounds, a price lock freezes recurring costs.
At Stellar One, this means the subscription price you start with is the subscription price you’ll have for the next five years. It doesn’t change unless your needs change.
2. Is signing a multiyear ERP software contract necessary to get the price lock?
We follow Acumatica's annual licensing renewal cycle, so we'll ask you to renew your contract yearly, but it won't impact your pricing during your five-year term. Our price lock covers Acumatica licensing and the benefits we provide our members under a single, consistent monthly subscription price.
This puts you in the driver's seat with locked pricing, no long-term contract, and a partner driven to give you the best experience possible to continue earning your business.
3. If the price is locked, does the innovation stop?
Some people think that a price lock means getting something inferior or under-performing.
That’s far from reality at Stellar One.
Our innovation comes in two layers: Acumatica releases major updates twice a year, and Stellar One continually finds new ways to solve member challenges. We also develop modules our members can use out of the box to get the capabilities they need.
If we create a new tool or automation for a specific challenge, it will be available to all members. Some of these capabilities are included in our member subscription at no additional cost, and others can easily be added to their subscription plans.
4. Is Stellar One’s ERP software price lock a benefit or just good marketing?
We believe it’s both.
If you’re reading this article because you’re curious about Stellar One’s price lock, then it’s effective marketing. Once you see how our price lock works, we know you'll also see its real value for your business.
5. Why does Stellar One do a price lock?
Most of our members are small and midsized businesses, and so are we. We know how hard it can be to control cash flow and manage budgets.
Companies that want to grow and stay competitive need a new way of buying, implementing, and using an ERP platform without breaking the bank.
We aim to simplify implementation, end pricing confusion, and support growth without extra fees.
Our price lock helps us meet these goals.
6. What’s included in the Stellar One price lock?
Everything you need to fully leverage your ERP platform. Stellar One locks down many of the aspects of ERP system costs.
Included in your Stellar One 5-Year Price Lock:
- Implementation
- Acumatica licensing
- Add-on integrations and modules
- Software updates
- Unlimited assistance
7. What happens to my Stellar One
5-Year Price Lock if I change my ERP platform subscription?
When your business grows and you need more from your ERP solution, we align any extra costs with your current price lock period.
You’ll hear us refer to this as co-terming, which means we align the price lock of the added features with the end date of your existing price lock.
This keeps your subscription flexible so you can scale as needed.
8. Do I lose discounts if I reduce my ERP subscription?
Other ERP vendors often offer large, upfront discounts that aren’t always disclosed during the sales cycle. In our experience, prices go up steeply when the initial sign-up period ends. A business starting with a limited, less expensive package often discovers that it needs more functions. Moving to a larger package means larger costs.
Members who work with Stellar One can remove functions or features they don’t need when their Acumatica license renews each year. We work with you to make sure your ERP capabilities are right-sized for your business.
We don’t use discounts, so our pricing is always transparent and available upfront. All members receive consistent pricing based on their needs. Everyone gets our best deal—no negotiating needed.
9. What happens to my pricing after the price lock ends?
It depends on your software provider. Some vendors use renewal time as a chance to raise prices.
Because their product implementation and user adoption processes are lengthy and complicated, many customers renew to avoid going through it again with a different vendor.
Stellar One is changing the power balance in that equation to give businesses an option. When their current price lock expires, members can lock in updated pricing for another five years. The updated pricing never increases more than 10% of the current price.
Pro tip: If you work with another ERP software vendor or partner, check your renewal date. Then, mark your calendar to ask about your renewal costs about six months before. That gives you enough time to move to a different system if needed.
10. What’s my outcome when I lock in my Stellar One ERP costs?
Our pricing structure and price lock are purposely different from traditional ERP buying options.
Why? Those old methods no longer work for modern businesses that need more control over their outcomes.
Our 5-Year Price Lock is about your bottom line— an accurate, predictable software budget. There are no extra support fees when your team needs help or costs to upgrade to the latest version.
Does price certainty sound good? Use our pricing calculators to see your costs and explore how Stellar One makes your ERP experience effortless.